Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.

2. Description of Services

TrackCrumb is a hosted, multi-tenant product analytics platform that lets you capture events, analyse user behaviour, run session replay and feature flags, and use AI-assisted insights. We may add, modify, or discontinue features over time. Some features may be offered as beta or preview functionality, provided “as is” and without any service-level commitment.

3. Account Registration and Security

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials (including any Google account used to sign in) and for all activity under your account. We recommend enabling two-factor authentication. Notify us promptly of any unauthorised use. Each customer's data is logically isolated from other tenants.

4. Payment and Billing

Paid plans are billed in advance on a recurring (monthly or annual) basis through our payment processors. By subscribing, you authorise us to charge the applicable fees, including any taxes, to your payment method on each renewal until you cancel. Usage above your plan's included limits may incur overage charges or feature limits as described on our pricing page. Fees are non-refundable except as stated in Section 5 or required by law. If a payment fails, we may retry the charge and suspend or downgrade the account until payment is resolved. We may change prices on prospective renewals with reasonable advance notice.

5. Refunds and Cancellation

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period, and you retain access until then. We do not provide prorated refunds for partial periods unless required by law. After cancellation or termination, you will have a limited window to export your data before it is deleted in accordance with our Privacy Policy.

6. Acceptable Use

You agree not to, and not to permit others to:

• use the Service for any unlawful purpose or to collect data unlawfully;
• collect special-category or sensitive personal data (such as health, financial-account, or government-ID data) through the Service without a lawful basis and appropriate safeguards;
• send spam, malware, or attempt to gain unauthorised access to the Service or other tenants' data;
• circumvent usage limits or rate limits, or probe, scan, or load-test the Service without our written consent;
• reverse engineer, resell, or sublicense the Service except as expressly permitted; or
• infringe the intellectual-property or privacy rights of others.

You are responsible for obtaining all consents and providing all notices required for the data you collect through the Service, and for complying with applicable data-protection laws as the controller of your end-user data.

7. Intellectual Property

TrackCrumb and its licensors own all rights in the Service, including software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in the data you submit (“Customer Data”) and grant us a limited licence to host, process, and display it solely to provide and improve the Service. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction.

8. Data and Privacy

Our handling of personal data is governed by our Privacy Policy. Where TrackCrumb processes personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms for customers to whom it is relevant.

9. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, except as set out in any separately agreed service-level commitment.

10. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or death or personal injury caused by negligence.

11. Indemnification

You agree to indemnify and hold harmless TrackCrumb and its officers, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right, including the rights of your end users.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others, generally after notice and an opportunity to cure where practicable. On termination, your right to use the Service ends, and we will delete or anonymise Customer Data after the export window described in Section 5. Sections that by their nature should survive termination (including Sections 7, 9, 10, 11, and 13) will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of Thailand, without regard to conflict-of-laws rules. The courts of Thailand will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property. The data underlying the Service is hosted in Singapore, as described in our Privacy Policy. Upon incorporation of the operating entity, the governing jurisdiction may transition to that entity's jurisdiction, and we will provide notice of any such change.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide reasonable notice by email or in-app notice and update the “Last updated” date above. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms can be sent to [email protected]. As we currently operate as an individual sole operator, we do not publish a registered postal address; this will be added once the operating company is incorporated.